Welcome
This Privacy Policy (“Policy”) explains how we collect, use, store, protect, and share your personal information through our services. Sun Valley Caregivers, Inc. is the data controller of the personal information collected through the services (as defined in our Terms of Service (“Terms”). Sun Valley Caregivers, Inc. is referred to in this Policy as “SVC”, “we”, “our” or “us”.
How we handle your information depends on which services you use, and how you use them. This Policy is grouped into these sections:
It is important to note at the outset that SVC receives most of your personal information from Weedmaps, which provides our account and user infrastructure. We do not maintain much of that information at rest, but call it when we need it from Weedmaps.
We encourage you to read this Policy carefully. If you have questions, please contact us.
This Policy is designed to explain how we process your personal information and how you can exercise control over our processing. Capitalized terms that are used but not defined in this Policy are defined in our Terms. The Terms describe how the Services works in general, and establish a contract between you and us governing your use of the Services.
Contact us
If you have any questions or feedback about this Policy, email us at https://svc11000.com/contact-us/ or write to us at: 11000 Randall St., Sun Valley CA 91352.
Because the Services change often, this Policy may change over time. Anytime we modify the Policy, we will post a revised version as noted at Last Update above. If we intend to materially change how we use your personal information, we will notify you before the material changes to this Policy take effect, so you have time to review them. If we have your contact information (such as your email or phone number), we will notify you that way. We may also post a temporary notice on the Services, or notify you by other means to the extent required by law.
Check the Last Update date periodically to ensure you’re aware of the current Policy. By using or accessing the Services, you signify that you have read, understand and agree to be bound by this Policy and the Terms.
This Policy applies to you when you use the Services, effective as of the Last Update. However, some collection and use of information falls outside this Policy:
Information we collect & why we use it
We collect certain information when you use the services. Most of this information is provided to us via Weedmaps, our core customer infrastructure provider. Weedmaps creates and manages the Weedmaps account you use on the Services (including any social login connected to it, like a Facebook or Google account). Weedmaps also collects, verifies and maintains your ID verification data and facilitates payments on our behalf. Our Services receive and display that information from Weedmaps. This also includes information you provide through the services and information we collect automatically.
This section describes, comprehensively, how the services collect and use your information, and our legal basis for that processing. Under certain data protection laws like GDPR, companies must have a “legal basis”—a valid reason—to process personal information. We rely on different legal bases to process your information for the purposes described in this Policy.
| What we collect | How we use it | Why we process it | Legal basis | Retention |
| Weedmaps account data – Weedmaps login data, connected-account credentials, permissions, and account actions (such as when your account is created, when you log in, add information, request a service, and any changes to your account). | We use your Weedmaps account data (including any you supplied via your connected account with Apple, Facebook or Google) to populate your user profile. We use that data and any other information you provide to authenticate you and associate your activity with your account. | • To authenticate your session. | Account management data is processed as part of performance of a contract. | Account lifetime, or as applicable law requires |
| Activity data – areas of the services you visit, where you click, scroll, hover over or otherwise interact with the services, and when and for how long the activity occurred. | We collect, analyze, process, and store activity data including via automated means. | • For fraud prevention.• To improve our services. | Our legitimate interests in understanding how users interact with and use our services; and keeping our services safe and secure.Activity data is monitored to prevent malicious and fraudulent activity and unauthorized use on our services as part of performance of a contract. | Account lifetime |
| Communication data – interactions with or through SVC via our SMS or email service providers | We collect, analyze, process, profile and store your communication data. | • To send you relevant marketing emails. • To improve our Services. | Our legitimate interests in providing a valid and relevant service to our users and to continue to improve our products and services. We provide an opt out so you can object to marketing messages. | Account lifetime |
| Contact information – name, phone number, email and address | We collect, process and store the contact information you provide (including via your connected account). | • To send you marketing and transactional emails, and to send you reminders.• To create an account at your direction.• To contact you and provide services related to campaigns sponsored by SVC, including posting you materials or prizes. | Transactional emails are sent as part of performance of a contract.Marketing communications and alerts are sent if you consent, whenever consent is required by law, and cease when you opt-out or withdraw your consent. | Account lifetime |
| Device information – IP address, device identifiers, user agent. | We collect, process and store your device information. | • For fraud prevention. • To administer your account and tailor the Services based on your geography. | Our legitimate interests in keeping our services safe and secure and to provide a valid and relevant service to our users. We only collect imprecise location data, and only when you have not indicated that you do not wish to share it. | Account lifetime |
| Payment information – information about the amounts you are charged and pay. | When you use chargeable services, Weedmaps collects information to facilitate payment and verify your account. | • To maintain accurate records about your purchases and payments.• To facilitate due process and respond to valid legal process, such as subpoenas; establish or exercise its legal rights; or defend against legal claims. | To comply with our legal obligations with respect to financial reporting and valid legal information requests. In our legitimate interest to ensure we are in contact with the correct person. | Per applicable legal requirements |
| Advertising data – we receive unique identifiers and demographic, location and interest-based info from advertising partners | To develop and enrich datasets about visitors, users and others | • To the services available without charge, or increasing pricing | Our legitimate interest in operating a low or no-cost service. | Advertising data collected by third parties and Outside Materials are, in general, periodically deleted in the ordinary course of business; first-party advertising data is retained for account lifetime. |
Any personal information that SVC obtains from other third-party sources will be processed by SVC in accordance with this Policy and all applicable laws. For example, if we use or transfer of information via Google APIs will adhere to the Google API Services User Data Policy, including its Limited Use requirements.
SVC has implemented technical, administrative and physical security measures to protect your information from unauthorized access, use or disclosure. Still, no data transmission online is 100% secure, so we cannot guarantee or warrant the security of any information you provide, and you do so at your own risk. We cannot promise that your information will remain absolutely secure in all circumstances. We are not responsible for the circumvention of any privacy settings or security measures we may provide.
Our disclosures of information to others
This section describes how and why we exchange personal information with contractors and third parties. It also describes exchanges made for certain purposes, like advertising, legal reasons and consensual direct marketing. We may also disclose deidentified and/or anonymized data for these purposes.
SVC does not provide or exchange your personal information with others to facilitate behavioral ads (i.e., ads targeted to you) or otherwise sell it. For clarity, we haven’t shared or sold any personal information for that purpose in the past twelve (12) months.
We may share, link or pool user information among our corporate affiliates, but always in accordance with applicable law, applicable agreements and this Policy.
We only exchange information about you with third parties for direct marketing purposes if you opt in, and will only do so until you opt out.
We may share information about you with third party sponsors or partners who will use it for marketing purposes but only if you opt in to such sharing or do not opt out when prompted. We will never share information in this manner without giving you one of these two options.
In addition to the use of trackers described above, we contract with companies or individuals to provide certain services related to the functionality and features of the Services, including payment processing, email and hosting services, software development, shipping and fulfillment, data management, and administration of contests and other promotions. We refer to them as “contractors.”
We may disclose information about you, such as Personal Identifiers, Commercial Information, Internet Activity and Device Information, to contractors as necessary for them to perform their services. Contractors are not permitted to use information about you for any other purpose. In the past twelve (12) months, we have disclosed these types of information to the following types of contractors:
Finally, we may disclose personal information:
We may periodically ask for your consent to disclose your information to third parties. Whenever we ask your consent for this reason, we will summarize the purpose and scope of the disclosure. For example, we may offer discounts to you if you consent to join our mailing list or participate in a promotion involving direct marketing communications.
In those cases, the Services will display a tickbox near an email-entry field explaining that by submitting your information, you agree to share your email with the content provider.
To be clear, we only exchange information about you with third parties for direct marketing purposes if you opt in, and will only do so until you opt out.
How long we retain your information
We retain your information only as long as we need it for the purposes described under Information we collect & how we use it, except when longer retention is required by our compliance policies and efforts toward applicable legal, tax, accounting and regulatory requirements.
How long we need information for those purposes varies by category, and even within categories. These retention determinations always consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from its unauthorized use or disclosure and whether we can achieve those purposes without using the personal information.
Please note that much of the personal information we receive about you is not maintained by SVC at rest, but by Weedmaps.
Use by minors
The Services are for adults. We do not knowingly collect information from anyone under the age of 18, and we do not share or sell information about anyone under 18 without affirmative authorization. If we learn that we have collected information from a person under age 18, we will delete that information as quickly as possible.
How to control your privacy
As a user of the Services, you have rights and choices about your personal information. We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
Information about local privacy laws
The Services operate from the United States, but this Policy applies worldwide. Our practices generally do not differ based on your location, but your rights and choices depend in part on the law where you live.
If any of these local privacy laws apply to you, that section overrides any contrary descriptions elsewhere in the Policy as they relate to you. If you have questions about your rights under other data privacy laws, please contact us.
Submitting requests
To exercise any rights described in this Policy, please contact us. Your request must:
Verifying requests
We verify requests by first confirming the source of the request and then by matching the information submitted to the information we maintain. If your request is unclear or we are unable to authenticate your identity, we will respond with direction on how to remedy the deficiencies, in accordance with law that applies to you.
If we cannot verify the identity of the individual making the request, we may deny it, in full or in part.
Responses to requests
We will respond to your request as quickly as we can, taking into account the nature of your request and the volume of pending requests. The content of our response will vary with the nature of your request, but will always respond in accordance with any deadlines or requirements specified by the laws that applies to you.
Appealing decisions
California residents may appeal a decision we have made regarding their requests by contacting us.
In addition to the rights described above, consumers residing in California are afforded the right to certain additional information with respect to their personal information under the California Consumer Privacy Act (“CCPA”). If you are a California resident, this section applies to you.
Our collection and use of personal information: We collect the following categories of personal information: identifiers (such as your username, the email address you used to sign up, and your phone number if you’ve chosen to provide it); commercial information (a record of what you’ve bought from SVC, if anything); financial data (payment information and your history of purchases from SVC); internet or other network information (how you interact with the services); location information (because your IP address may indicate your general location); inference data about you (for example, what content you may be interested in); and other information that identifies or can be reasonably associated with you. For more information about what we collect and the sources of such collection, please see the “Information we collect & why we use it” section of the Privacy Policy. To the extent we collect or use sensitive personal information as defined by law (such as the CCPA), we do so in accordance with applicable legal requirements, and we do not use or disclose it other than for purposes for which there is not a right to limit under the CCPA.
We may disclose your personal information with service providers and third parties for business or commercial purposes as described under Our disclosures of information to others above.
Exercising your rights: As described in the “How to control your privacy” section of the Policy, all our users have control over their information and can limit what data we process. If you are a resident of California, Colorado, Connecticut, Utah, Virginia or another state with a similar data-privacy law, you may have additional rights that you (or, in certain states, an authorized agent acting on your behalf) can exercise by contacting us, including the right to:
You also have the right to not be discriminated against for exercising your rights. You may also have the right to opt out of “sales” of your information and “sharing/processing of your information for targeted advertising.” We do not sell the personal data of our users or share personal data for targeted advertising purposes.
Certain information may be exempt from the requests above under applicable law. For example, we need to retain certain information in order to provide our services to you. We also need to take reasonable steps to verify your identity before responding to a request. If you are an authorized agent submitting a request on a user’s behalf (where permitted), we may require proof of your written authorization before processing the request. Depending on applicable law, you may have the right to appeal our decision to deny your request.
If you have any questions about these rights, wish to exercise them, or request an appeal, please reach out to us at https://svc11000.com/contact-us/.
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